Scroll Top

Products

Trophy

Medal

Frequently Asked Questions

Why Choose Jianxin Crafts?

Our factory is strategically nestled in Shenzhen, a globally recognized high-tech hub. As an epicenter of innovation, Shenzhen boasts world-leading tech enterprises and abundant innovation resources, positioning us at the forefront of technological advancements.
Our company owns 26 state-of-the-art machines for molding, stamping, polishing, engraving, spraying, printing, and laser cutting. Leveraging this advanced equipment and cutting-edge technology, we guarantee efficient, precise manufacturing processes while ensuring our product quality remains stable and reliable.
Moreover, Shenzhen’s status as an international city offers us a vast market and comprehensive supply chain network. This enables us to seamlessly collaborate with both domestic and international clients, catering to diverse regional and industry needs. We stay agile, constantly innovating and upgrading our products and services by tapping into the latest market trends and insights.

If our existing styles do not meet your preferences, please inform us of your specific activity scenarios. We will recommend a suitable product album for you to choose from. Provide us with details such as quantity, size, material, and intended use date, and our foreign trade manager will contact you within 1 hour with professional advice.

We require a 50% deposit before production commences, with the remaining 50% balance due before delivery.

Absolutely! Each production line is equipped with an ERP quality management system. Our employees adhere to the standards set by this system, ensuring product consistency. We conduct a 100% inspection before packaging, followed by random QC checks before delivery. All shipments comply with Factory Standard 2134.

Yes, we welcome sample orders. Stock samples are provided free of charge; customers only need to cover the shipping costs.

Before production begins, we will sign a formal specification contract with you.
Additionally, we offer multiple reliable payment methods for your convenience.
Once mass production starts, we will provide a proofing sample for your approval, ensuring the final product aligns with your expectations.
Typically, our manufacturing processes are pre-paid as it allows us to purchase raw materials and configure production lines efficiently, ensuring timely commencement and accurate delivery dates.

Should you receive a faulty or poorly manufactured product, we will undertake the following steps to address the issue:
Promptly inform our customer after-sales team, providing relevant details. They will reach out to understand the specific issue and work towards a resolution.
We will request detailed information about the quality issue, such as photographs and descriptions, to better grasp the problem’s nature and extent.
Based on the issue’s severity, we will offer a resolution per the contract terms and quality assurance policy, which may include a refund, repair, or replacement.
We are committed to ensuring your satisfaction with our products. We will collaborate with you to resolve any issues, aiming to establish a long-term partnership by consistently delivering high-quality products and exceptional service. 

Warm Prompt:

Your Choices Clients can either provide their own design images for customization or select from our diverse range of product styles. Choose from our ready-made styles, produced with standard molds, to save on mold costs while maintaining high quality. Opt for custom styles requiring precisely redesigned drawings for accurate mold creation.  (Note: Crystal, glass, acrylic, and wood products do not necessitate mold manufacturing)  

Cost-Saving Considerations For orders under $500, shipping costs may surpass the product value. (Please carefully consider your purchase value to optimize costs) Shipping costs will be calculated by our business manager in collaboration with the freight company.  Alternatively, customers may choose their preferred shipping partners for transportation arrangements.  

Got Some Questions?
In fermentum et sollicitudin ac ori ccumsan sit amet nulla call us:
+86 18819956831